Frequently Asked Questions

• How long before can I book a taxi transfer?

  Transfer bookings will only be accepted online via our booking form at least 12 hours prior to your pickup time!.

• What type of Transfer should I select? Can I book a Round-trip Transfer with a different return pickup location?

  Arrival & Departure Transfer: Select this transfer type to book a Round-trip transfer if your arrival and departure transfer are at the same location. The price is reduced for this type of transfer.
  Arrival Transfer - Flexible Return: Select this transfer type if you wish to book only an Arrival Transfer or if you wish to book a round-trip transfer but with different departure pick up location. The price is reduced if you book an Arrival with return as well.
  Select the arrival transfer location, then check the box with label "Add Your Departure Transfer!" and select the Departure location.
  Departure Transfer: Select this type of transfer if you would like to book a transfer only for your Departure.

• Is it possible to book a transfer and pay in cash?

  Yes, you can book your taxi and pay in cash to the driver. An online deposit of 15€ is required.

• If I choose to pay in cash for an Arrival & Departure transfer, do I pay the full amount upon arrival transfer?

  The full amount of both ways is required upon arrival transfer. In case of an unexpected cancellation of your departure transfer you will receive a refund equal to the value of the return transfer.

• Can I book a transfer and pay online?

  You can pay online with your credit/debit card or Apple Pay, Google Pay, link and more payment methods depending on your country via the secure checkout of Stripe.

• Can I modify my booking?

  You can modify your booking by contacting us
  There is no additional charge for modifying your booking. If you would like to change your departure pick up date or time, changes will be accepted at least 4 hours prior to your scheduled pickup time! Please let us know as soon as possible!

• Can I cancel my booking?

  If you cancel at least 4 hours before your scheduled transfer, you will receive a full refund with a standard charge of 15€ due to the deductions of the online payment service.
  If you cancel less than 4 hours before your scheduled transfer and you have booked an oneway arrival or departure transfer, you are not entitled to a refund.
  In case you have booked a round-trip transfer and you cancel less than 4 hours before your scheduled arrival, you will receive a refund equal to the value of the return transfer.
  For payments with cash to the driver the 15€ required deposit is not refundable. Ιn case of cancellation please inform us at least 4 hours before your scheduled transfer!
  No extra charges if your flight is canceled and rescheduled for the next day! Please let us know as soon as possible!

• How do I know my booking is confirmed? Do i receive an email confirmation?

  As soon as you have completed the online payment a confirmation email with your booking information and details will be sent to your email.
  If you do not see the confirmation email please check at your spam / junk email folder.

• Are prices per taxi?

  All of our prices are per taxi. One taxi can carry up to 4 passengers including infants and children.

• Can i request a baby seat or a child booster?

  We offer baby seats or child boosters at a very low cost. You can request up to 2 child seats per taxi.

• Will my transfer be private or shared?

  We only offer private transfers and you will be transferred directly to your destination safely without any delay.

• What pickup time should i specify?

  For an arrival transfer from the airport please provide your arrival time according to your ticket. If you are going to the airport for your departure, it is advised to be there at least 2 hours 30 minutes before your scheduled departure time but have in mind also the duration of the transfer. Please have a look at the approximate transfer time for your location here.

• How do i meet the driver?

  At the Airport: Our driver will be holding a sign with the name that provided at the booking application at the arrivals exit.
  At the Port: The driver will meet you close to your boat.
  At your hotel or an address: If the collection point is a hotel, the driver will meet you at the reception or outside the reception of the hotel. If collection point is a private home or apartment, you will have to wait outside of the point specified at the time indicated in the booking confirmation. The driver will wait for 15 minutes after the pickup time. If there is any problem that is delaying you, you must contact us immediately.

• Is there any waiting extra fee if my arrival flight is delayed?

  There are not extra charges in case your flight arrives with a delay. We monitor all flights and one of our drivers will meet you at the arrivals exit after you collect your luggage. Important! Our driver will be waiting for you to collect your luggage for 1 hour after your flight lands (Average time to reach the arrivals exit 30-40 minutes). In case there is an unexpected loss of luggage or other problem that will take you longer, please come at the arrivals exit and inform the driver or in case that this is not possible let us know by messaging us via WhatsApp and the driver will wait longer.
  In case your flight is delayed and our schedule is very busy , we will contact you after your flight landing to let you know if you need to wait for a while for our driver.
  Please show your voucher you received via email to the driver before your transfer.

• Is there an extra charge if I am late for any reason to show up at the meeting point at the arrivals exit, for example if I lose a suitcase?

  There are no extra charges if you show up late at the meeting point. Important! Our driver will be waiting for you to collect your luggage for 1 hour after your flight lands (Average time to reach the arrivals exit 30-40 minutes). In case there is an unexpected loss of luggage or other problem that will take you longer, please come at the arrivals exit and inform the driver or in case that this is not possible let us know by messaging us via WhatsApp and the driver will wait longer.
  Please show your voucher you received via email to the driver before your transfer.

• How many passengers and luggage can a taxi carry?

  Up to 4 passengers per taxi, infants and children included.

  Maximum number of luggage per taxi

  • Examples:
  • 6 Cabin Suitcases
  • 5 Medium Suitcases
  • 4 Medium Suitcases + 2 Cabin Suitcases
  • 3 Medium Suitcases + 3 Cabin Suitcases
  • 2 Medium Suitcases + 4 Cabin Suitcases
  • 1 Medium Suitcase + 5-6 Cabin Suitcases
  • 3 Large Suitcases
  • 2 Large Suitcases + 2 Cabin Suitcases
  • 1 Large Suitcase + 2 Medium Suitcases OR 4 Cabin Suitcases OR 1 Medium Suitcase + 2 Cabin Suitcases
  • 2 X-Large Suitcases
  • 1 X-Large Suitcase + 1 Large Suitcase + 1 Cabin Suitcase OR 1 Medium Suitcase + 2 Cabin Suitcases OR 3 Cabin Suitcases

  Average suitcase sizes:

  • Small Cabin suitcase: 45cm/18inch * 32cm/13inch * 18cm/7inch
  • Large Cabin Suitcase: 50cm/20inch * 36.5cm/14.4inch * 23.4cm/9.2inch
  • X-large Cabin Suitcase: 56cm/22inch * 38cm/15inch * 24.5cm/9.5inch
  • Medium Suitcase: 60cm/24inch * 43cm/17inch * 26cm/10.5inch
  • Large Suitcase: 69cm/27inch * 47cm/18.5inch * 35.5cm/14inch
  • X-Large Suitcase: 81cm/32inch * 55.8cm/22inch * 35.5cm/14inch

  We usually provide limousine taxis for airport transfers. If you have exsessive luggage please order a large luggage space taxi (Price 10€ for one way and 20€ for a round-trip transfer) at the Extra Services field of the booking form.
  If your luggage don't fit in a taxi and you haven't ordered a large luggage space taxi, you will have to pay the trip for a 2nd taxi as well.

  Baby strollers: Baby strollers, depending on their size can be counted as a suitcase.
  Wheelchairs: A foldable wheelchair is considered the same size as an x-large suitcase. In most cases a large luggage space taxi is required.
  If you have a non-foldable wheelchair please make sure to book a large luggage space taxi just for this and another taxi for your luggage.
  Surfing boards - Large objects: Wind surfing boards or very large objects will not be accepted.

• What kind of cars do you have?

  Our fleet consists of 4-seater Sedans - Limousines and Station Wagons: Mercedes E Class, Mercedes S Class, Skoda Kodiaq, Skoda Octavia Sports Wagon, Skoda Superb, VW Passat.

• What is a VIP Transfer Service?

  VIP Transfer Service

  We offer VIP transfer service upon request. Whether you are visiting Rhodes for leisure, business or special occasions and you would like a little more comfort and luxury in addition to our high quality unique transfer services, we can provide luxury Mercedes S/E-Class cars with an extra cost.

• Do you have 7 or 9 seater taxis?

  No, we don't have 7 or 9 seater taxis. We offer private transfers with 4-seater taxis.