Frequently Asked Questions
Arrival & Departure Transfer: Select this transfer type to book a Round-trip transfer if your arrival and departure transfer is at the same location. The price is reduced for this type of transfer.
Arrival Transfer - Flexible Return: Select this transfer type if you wish to book only an Arrival Transfer and if you wish to book a round-trip Transfer but with different return pick up location. The price is reduced if you book an Arrival and Departure Transfer as well.
Select the arrival transfer location, then check the box with label "Add Your Departure Transfer!" and select the Departure location.
Departure Transfer: Select this type of transfer if you would like to book a transfer only for your Departure.
There is no additional charge for modifying your booking. If you would like to change your departure pick up date or time, changes will be accepted at least 2 hours prior to your scheduled pickup time! Please let us know as soon as possible!
If you cancel at least 4 hours before your scheduled transfer, you will receive a full
refund with a standard charge of 10€ due to the deductions of the online payment service.
If you cancel less than 4 hours before your scheduled transfer and you have booked an oneway arrival or departure transfer, you are not entitled to a refund.
In case you have booked a round-trip transfer and you cancel less than 4 hours before your scheduled arrival,
you will receive a refund equal to the value of the return transfer.
For payments with cash to the driver the 10€ required deposit is not refundable due to the standard charge of 10€ of the online payment service as well. Ιn case of cancellation please inform us at least 4 hours before your scheduled transfer!
No extra charges if your flight is canceled and rescheduled for the next day! Please let us know as soon as possible!
If you do not see the confirmation email please check at your spam / junk email folder.
From your hotel or an address: If the collection point is a hotel, the driver will meet you at the reception or outside the reception of the hotel. If collection point is a private home or apartment, you will have to wait outside of the point specified at the time indicated in the booking confirmation. The driver will wait for 15 minutes after the pickup time. If there is any problem that is delaying you, you must contact us immediately.
There are not extra charges in case your flight arrives with a delay. We monitor all flights and one of our drivers will meet you at the arrivals exit after you collect your luggage. Important! Our driver will be waiting for you to collect your luggage for 1 hour after your flight lands. In case there is an unexpected loss of luggage or other problem that will take you longer, please come at the arrivals exit and inform the driver or in case that this is not possible let us know by messaging us via WhatsApp and the driver will wait longer.
In case your flight is delayed and our schedule is very busy , we will contact you after your flight landing to let you know if you need to wait for a while for our driver.
Please show your voucher you received via email to the driver before your transfer.
There are no extra charges if you show up late at the meeting point. Important! Our driver will be waiting for you to collect your luggage for 1 hour after your flight lands. In case there is an unexpected loss of luggage or other problem that will take you longer, please come at the arrivals exit and inform the driver or in case that this is not possible let us know by messaging us via WhatsApp and the driver will wait longer.
Please show your voucher you received via email to the driver before your transfer.
Maximum number of luggage per taxi
- Examples:
- 6 Cabin Suitcases
- 5 Medium Suitcases
- 4 Medium Suitcases + 2 Cabin Suitcases
- 3 Medium Suitcases + 3 Cabin Suitcases
- 2 Medium Suitcases + 4 Cabin Suitcases
- 1 Medium Suitcase + 5-6 Cabin Suitcases
- 3 Large Suitcases
- 2 Large Suitcases + 2 Cabin Suitcases
- 1 Large Suitcase + 2 Medium Suitcases OR 4 Cabin Suitcases OR 1 Medium Suitcase + 2 Cabin Suitcases
- 2 X-Large Suitcases
- 1 X-Large Suitcase + 1 Large Suitcase + 1 Cabin Suitcase OR 1 Medium Suitcase + 2 Cabin Suitcases OR 3 Cabin Suitcases
- Baby strollers, depending on their size can be counted as a suitcase
Average suitcase sizes:
- Small Cabin suitcase: 45cm/18inch * 32cm/13inch * 18cm/7inch
- Large Cabin Suitcase: 50cm/20inch * 36.5cm/14.4inch * 23.4cm/9.2inch
- X-large Cabin Suitcase: 56cm/22inch * 38cm/15inch * 24.5cm/9.5inch
- Medium Suitcase: 60cm/24inch * 43cm/17inch * 26cm/10.5inch
- Large Suitcase: 69cm/27inch * 47cm/18.5inch * 35.5cm/14inch
- X-Large Suitcase: 81cm/32inch * 55.8cm/22inch * 35.5cm/14inch
We usually provide limousine taxis for airport transfers. If you have exsessive luggage please order a large luggage space taxi (Price 10€ for one way and 20€ for a round-trip transfer) at the Extra Services field of the booking form.
Wind surfing boards or very large objects will not be accepted.
If 1 taxi has been booked for more than 4 passengers or if your luggage don't fit in a taxi and you haven't ordered a large luggage space taxi, you will have to pay the trip for a 2nd taxi.
Above are some simple answers to frequently asked questions. If you need more information please contact us by:
Email
WhatsApp
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